Head of Insights Permanent

Scala Leadership are recruiting for a Head of Insights. A fantastic opportunity to join a leading a business within the retail and hospitality sector who are going through exponential growth.

You will manage and own the Insights department, as well as drive multiple strategic projects: that includes conduct customer/ market research, develop segmentation/customer profile, and develop and integrate research with DW Analytics.

Experience within Retail, Travel & Hospitality is ideal. 

Project:

• Create, build, and mobilise an internal insight & research function
• Start us on the journey of understanding our customer through customer insight, research and interpreting and summarising our satisfaction/NPS scores
• Be strategic but also roll up sleeves up and commence the analysis that starts delivering insight & value
• Be the single point of contact for all customer insight and be the ‘voice of the customer’
• Summarise and interpret the data and research findings that will help us understand what is important to the customer & therefore inform ley commercial & marketing decisions

Required skills:

• ‘Head of’ level Research and Insight experience
• NPS & Customer Satisfaction
• Data Analysis & Reporting
• Survey development, analysis & reporting
• Excellent & polished presentation skills – displaying and summarising findings
• Pro-active & Self-starter
• PE or VC experience
• Not phased by ‘greenfield’ opportunity and being in on the ground to build

This is a hybrid role. Please apply by sending your up-to-date CV for immediate consideration.

Tagged as: Hospitality, Insights, Research, Retail